PRIVACY POLICY – HALTEQ

1. Introduction

Halteq (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from our webshop.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Identity of the Data Controller

Halteq
Established in: The Netherlands

Binnendelta 12-92, Blaricum

support@halteq.com

Chamber of Commerce (KvK) number

VAT number

Halteq is the data controller responsible for the processing of personal data as described in this Privacy Policy.

3. Personal Data We Collect

We may collect and process the following personal data:

a) When placing an order

First and last name
Billing and shipping address
Email address
Phone number (optional)
Payment-related information (processed securely by payment providers)

b) When contacting us

Name
Email address
Any information you voluntarily provide in your message

c) Automatically collected data

IP address
Browser type and device information
Website usage data (via cookies or similar technologies)

4. Purposes of Processing

We process your personal data for the following purposes:

To process and deliver your orders
To handle payments and refunds
To communicate with you about your order
To provide customer support
To comply with legal and tax obligations
To improve our website and services

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

Performance of a contract (order processing and delivery)
Legal obligation (tax and administrative requirements)
Legitimate interest (customer service, website improvement)
Consent, where applicable (e.g. marketing cookies)

6. Sharing of Personal Data

We only share personal data with third parties when necessary, including:

Payment service providers (e.g. credit card, iDEAL, PayPal)
Shipping and logistics partners
IT and hosting service providers
Accounting and administrative service providers

These parties process personal data only on our instructions and are contractually obliged to ensure appropriate security.

7. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

8. Data Retention

We do not retain personal data longer than necessary:

Order and invoice data: 7 years (legal obligation)
Customer service communications: as long as necessary to resolve the matter
Website analytics data: according to cookie settings

9. Cookies

Our website uses cookies and similar technologies to ensure proper functionality and to analyze website usage.

Where required by law, we request your consent before placing non-essential cookies. You can manage your cookie preferences via the cookie settings on our website.

10. Your Rights

You have the following rights under the GDPR:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

You can exercise these rights by contacting us using the contact details provided above.

11. Security of Personal Data

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

12. Complaints

If you believe that we process your personal data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority.

In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy. The most recent version will always be available on our website.